What information do we collect about you?
How will we use the information about you?
Storage of personal data
Electronic transfer of personal data
Disclosure of information
Access to your information and correction
How to contact us
1. What information about you do we collect and process?
Personal Contact Information
We collect personal contact information (name, telephone number, email address) about you when you contact us via the web form on our website or by sending us an e mail.
Patient-generated feedback and content
This includes information that you voluntarily share directly with us or on a review site such as Yell or Google, about your experience of using our products and services. This also refers to any content that you create and upload directly to our Website (such as our blog), or else share with us on a social network like Facebook. Examples include photos, videos, personal stories, or other similar media or content.
Any information that we need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (if applicable). We handle payment and financial information in a manner compliant with applicable laws, regulations and security standards.
Offline - at the clinic
We collect personal information (name, date of birth, address, telephone number and email address) about you when you register with us at the clinic in order to have sufficient information with which to create a unique patient record.
Special category personal data
When you interact with Rolle Podiatry representatives by telephone or in person at the clinic we may collect special categories of personal information regarding your health. These include your medical history, allergies, list of medications, podiatry history, podiatry examination data, podiatry photographs, GP name, GP practice address, care giver or family members name and contact numbers.
2. How will we use the information about you?
We collect personal contact information about you in order to manage your patient record and contact you to arrange appointments.
The legal ground for processing your name, telephone number and email address for this purpose is based on Rolle Podiatry’s legitimate interest in contacting you to arrange appointments and your consent for us to contact you.
If you provide your opt-in consent to receiving marketing emails from Rolle Podiatry, we may send you information about special offers and promotions, educational information, or to ask you to provide feedback on your treatment.
Offline - at the clinic
We collect personal contact information and special category personal data about you in order to manage your patient record. We use this information to maintain patient records and to provide you with appropriate healthcare and to monitor the quality of healthcare we provide to our patients.
The legal ground for processing this information for these purposes is Rolle Podiatry’s legitimate interests in providing quality healthcare and your consent for us to use this information.
3. Storage of Personal Data
The retention period of podiatry records is normally a minimum of 8 years after the last appointment. For customers who are not patients but may have bought products from our business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.
We will store your personal information electronically which is password protected. Any paper records with personal information are stored securely with in our premises.
All clinical data and appointments are stored with Rushcliff Ltd which are contracted by Rolle Podiatry to provide Data Processing agreement. Therefore are governed by UK and EU Data protection law
4. Electronic Transfer of Personal Data
We use a variety of reasonable measures (described below) to keep your personal information confidential and secure. The transmission of information via the Internet is, unfortunately, not completely secure and although we will do our best to protect your personal information, we cannot guarantee the security of the data during transmission through our website or by email. Please remember this when adding optional comments on the website form. Please also note that these protections do not necessarily apply to information you choose to share in public areas such as social networks or review sites.
People who can access your Personal Data
Your personal information will be processed by our authorized staff, on a need to know basis, depending on the specific purposes for which your personal information has been collected.
5. Disclosure of Information
Everyone working for Rolle Podiatry has a legal duty to keep information about you CONFIDENTIAL
You may be receiving care from other people as well as Rolle Podiatry, for example your GP or the hospital. So that we can all work together for your benefit we may need to share information about you. We only ever use or pass on information about you if people have a genuine need for it. Anyone who receives information from us has a legal duty to keep it confidential. Your relatives, friends and carers will only be given information about you if you have given us permission to share it with them.
Other healthcare professionals:
In order to maintain continuity of care, we may disclose personal data and special category personal data regarding your health to your General Practitioner, consultant or other podiatrists and allied healthcare professionals (if applicable) only if directly involved in your care.
We may engage certain trusted third parties to perform functions and provide services to our business, such as external reception services. We will share your personal contact information with these third parties, but only to the extent necessary to perform these services.
If we sell or merge our business, we may disclose your information as part of the transaction, only to the extent permitted by law and with your consent.
Compliance with laws
We may collect, use, retain, and share your information if we are required to.
6. Marketing and appointment reminders
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes and can do so by clicking the unsubscribe link at the bottom of any marketing email you receive from us.
We would like to offer appointment reminder service via email or text. Your consent will be asked for and you are able to opt out of this service at any time.
Your podiatry care will not be impacted in any way if you refuse consent to receive marketing type emails.
7. Access to your information and correction
You have a number of rights in relation to your personal information.
You have the right to access and receive a copy of the personal information we hold about you by contacting us.
Change, restrict or deletion
You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
You can object to receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk.
Website Usage Information
As you navigate through and interact with our Website or newsletters, we use automatic data collection technologies to collect certain information about your actions. This information may include browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page links that you click. This information is captured using automated technologies such as cookies (browser cookies) and web beacons, and is also collected through the use of third party tracking services (such as Google Analytics). We use this information to provide better, more relevant content on our site, to identify and fix problems, and to improve your overall experience on our site.
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.
9. Other websites
11. Data Controller
Your personal data collected by Rolle Podiatry is controlled by Rolle Podiatry, Rolle Road, Budleigh Salterton EX9 6JZ. The Data Controller is Kate McNally who can be contacted by email at firstname.lastname@example.org.
12. How to contact us
- by email to email@example.com
- by writing to Kate McNally at: Rolle Podiatry, Rolle Road, Budleigh Salterton,
Devon EX9 6JZ